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unauthorized users

New Poster

unauthorized users

I believe I have an Unauthorized user accessing my account. Can you please log off all my extra devices. I will log back in again and Name the ones I am currently using. Thank you!

Official Employee

Re: unauthorized users

Hi dg7195, please let me know if this still needs to be done and I can de-provision your devices on my side.  I would also advise if you haven't already to change your passwords to your usernames on your account.

 

Thank you

New Poster

Re: unauthorized users

Yes please do so. I have changed my passwords multiple times but I will again. Thank you!

Official Employee

Re: unauthorized users

 

Hi dg7195, I am following up on behalf of ComcastPhil. To help protect your account I will need to verify some information before we continue de-provisioning the devices. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
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Official Employee

Re: unauthorized users

dg7195, we have de-provisioned all devices please reach back out to me if you need any additional assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!