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unauthorized hard inquiry on credit report

Regular Visitor

unauthorized hard inquiry on credit report

I was notified that comcast pulled a hard inquiry on credit that i did not authorize. 

I need this to be fixed. please follow up

New Poster

Re: unauthorized hard inquiry on credit report


@jilee0122 wrote:

I was notified that comcast pulled a hard inquiry on credit that i did not authorize. 

I need this to be fixed. please follow up


call the credit report all three of them and dispute your credit report comcast won't do this unless u compan to the credit reports people where they investigate and remove it

Expert

Re: unauthorized hard inquiry on credit report


@Hawkster50032 wrote:

@jilee0122 wrote:

I was notified that comcast pulled a hard inquiry on.  C credit that i did not authorize. 

I need this to be fixed. please follow up


call the credit report all three of them and dispute your credit report comcast won't do this unless u compan to the credit reports people where they investigate and remove it


This is incorrect information.  Comcast can, does, and will take care of this.  Please don't post incorrect information.


Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: unauthorized hard inquiry on credit report

Hello @jilee0122, thanks for reaching out to our Forums! We definitely want to further look into this hard inquiry credit concern and have this investigated. I would be more than happy to assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: unauthorized hard inquiry on credit report


@Again wrote:

@Hawkster50032 wrote:

@jilee0122 wrote:

I was notified that comcast pulled a hard inquiry on.  C credit that i did not authorize. 

I need this to be fixed. please follow up


call the credit report all three of them and dispute your credit report comcast won't do this unless u compan to the credit reports people where they investigate and remove it


This is incorrect information.  Comcast can, does, and will take care of this.  Please don't post incorrect information.


Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


same thing happen to me and u guys refuse to take it off so please don't tell me to not post incorrect info when it did happen to me which means it is correct probably u just haven't seen it  since u work for comcast

Official Employee

Re: unauthorized hard inquiry on credit report

Hello @Hawkster50032, thanks for reaching out to our Forums! I'm sorry to hear that you are also experiencing an issue with Comcast reporting on your credit. We definitely want to get this figured out and I would be more than happy to assist you with further investigating this. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: unauthorized hard inquiry on credit report

@jilee0122, I have not heard back from you in our private message or on here, so I will be locking this thread. Please be sure to send me another PM if you still need assistance with this credit concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: unauthorized hard inquiry on credit report

@Hawkster50032, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a PM if you still need assistance with this credit concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you being the best part of Comcast. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!