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trying to upgrade internet

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trying to upgrade internet

I have been trying to upgrade my internet at home (no TV). Filled out a request and was told I would have the faster service within 24 hours (from a pop up chat with xfinity support worker). But now, nothing - not even a trace of making the request. Like most people, I need faster service to work from home properly and have not been able to get in contact with support ever since. Has anyone had any luck resolving this issue?

Official Employee

Re: trying to upgrade internet

Hi there, @user_15,


I wanted to touch base and make sure you were helped. 


I know it has been a bit since you posted but I really thank you for your patience. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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