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trying to upgrade internet

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trying to upgrade internet

I have been trying to upgrade my internet at home (no TV). Filled out a request and was told I would have the faster service within 24 hours (from a pop up chat with xfinity support worker). But now, nothing - not even a trace of making the request. Like most people, I need faster service to work from home properly and have not been able to get in contact with support ever since. Has anyone had any luck resolving this issue?

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Official Employee

Re: trying to upgrade internet

Hi there, @user_15,

 

I wanted to touch base and make sure you were helped. 

 

I know it has been a bit since you posted but I really thank you for your patience. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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