Community Forum

trying to get the iPad promotion

New Poster

trying to get the iPad promotion

Upgraded my service and tried going to www.xfinity.com/ipad to order my iPad. 

 

I have spent 4 hours on the phone being bounced back and forth between people saying they can help me order it or forwarding me to someone that can order it, they can make it so I can order it, and saying they can't do anything until I get an email. 

 

I upgraded my service specifically for this promotion and am now getting ready to cancel my service all together.

 

M

 

New Poster

Re: trying to get the iPad promotion

to add, when upgrading my service in store the agent who helped me said I could order the iPad right away!

New Poster

Re: trying to get the iPad promotion

gave feedback after my four hours on the phone and now I was able to order the iPad. Supposed to get to me in 5-10 days! 

Official Employee

Re: trying to get the iPad promotion

Hi spearsml. Glad to hear you were able to get the order for your iPad placed via phone. Please let us know if you need any other assistance.