Community Forum

troubleshooting internet Why won't it work?

New Poster

troubleshooting internet Why won't it work?

My internet was fine until I made a chat with one of your technicians earlier today about an online bill pay issue...now my internet is down ahd I need it to be on for my granddaughter to use for on-line college courses.  I have tried your on-line troubleshooting steps, including the re-boot of my modem, but no change.  Please contact me by the phone listed on my account.  i

Expert

Re: troubleshooting internet Why won't it work?


@kcmillerap wrote:

My internet was fine until I made a chat with one of your technicians earlier today about an online bill pay issue...now my internet is down ahd I need it to be on for my granddaughter to use for on-line college courses.  I have tried your on-line troubleshooting steps, including the re-boot of my modem, but no change.  Please contact me by the phone listed on my account.  i


No one from here is going to call you.  Have you tried calling Comcast?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!