Community Forum

talking to a human being

Highlighted
New Poster

talking to a human being

talking to a human being, through your help <Edited>. i was looking at a letter from tyour president. well your customer service is terrible. i spent over 2 hours trying to talk to a human, you have to fight through a computer and then chat by text or on the computer. <Edited>. i'm ready to get rid of your tv package and go to a steaming sevice. also you can't pick what kind of channels you want you are stuck with a package that is full of <Edited> channels. your business  inhales air. i hope i cleaned it up 

Highlighted
New Poster

Re: talking to a human being

I discovered that if I go onto their automated chat helper and type "phone number of customer service", that I will get a response. It turns out that they schedule to call me back at their next available opening. I'm waiting for 21 minutes for them to call me back. And, I don't have to listen to their music while tying up my phone.