Wondering if you can assist with my service connection at new residence.
I am a current customer who is moving next week to a new built home that does not show up on the list of addresses when i select where i am moving to on the xfinity app > move or transfer service. I see neighbors including the house 1 digit below my address number but not my address.
I have called in to speak to support to request service transfer and new line to be run to my house.
They told me my address shows as unable to service.
I explained it may be because its a new built home.
They suggest i wait until i move in and speak with my neighbors and request info and then call in once I confirm service in my area.
REALLY?? Why not schedule a site survey instead??
I just spoke to a technician out here servicing my current neighbor, about my service request and he suggested why not request a site survey?
I had no idea what site survey was but he explained.
He mentioned Xfinity does that for businesses, not sure if you do it for residences.
I hope you do. we are just as important as any business. I would like to get service connected at my new home as soon as i move in [8/12 ETA] , as i work from home and need my service.
Can you please confirm if this is possible and submit my request? Thank you.