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service everything is wrong with my new installation

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service everything is wrong with my new installation

My name and phone number is wrong , my download and upload speed is less the 10 I asked for 100. I would like to talk to a live technician there is no phone number  to call. It was a two day process of being on hold just to find out everything is wrong.  You all are the best but what happen with my service? I am very upset over this whole process.  The customer service reps I spoke to in Mirmar, Jacksonville Jamacia and Chicago needs retraining. This has been a true nightmare. Please help.