Community Forum

service call

New Poster

service call

I am now connected to  the internet via wifi. It's nothing I did. Prior to this I was not connected and couldn't get connected. Therefore I would like to cancel the service call scheduled for March 13 @ 4:00pm.

Official Employee

Re: service call

Hi, rbailie1486 - You should be able to cancel your appointment at My Account page or via My Account app. I can also cancel it for you, please send me your full name and a phone number associated with your account. Thank you!

New Poster

Re: service call

<Edited. Personal Info>

Official Employee

Re: service call

Hi, Jerry! Thank you for sending your information. You don't have any tech visits scheduled. There is one Special Order for installing X1 POE filter (the system automatically schedule those in some cases) but it's an outside work, so technician should not disturb you. However, I can cancel it as well. Just let me know.