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service appointment

Regular Visitor

service appointment

our tv was not working and we talked to some customer service agent who couldnt help us.  i think she needs more training.  anyway, she supposedly made a service visit appointment for saturday between 1 and 4.  well my husband and I waited, no one came and when i called, they said appt was never made!!!!!!  I hope someone at comcast gets this message,  I feel comcast has the worst service of all companies.  they really really need to work on this issue!!!!!

Official Employee

Re: service appointment


Hi hhurly, I can look into this for you and reschedule a tech if needed. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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