Community Forum

service appointment

Regular Visitor

service appointment

our tv was not working and we talked to some customer service agent who couldnt help us.  i think she needs more training.  anyway, she supposedly made a service visit appointment for saturday between 1 and 4.  well my husband and I waited, no one came and when i called, they said appt was never made!!!!!!  I hope someone at comcast gets this message,  I feel comcast has the worst service of all companies.  they really really need to work on this issue!!!!!

Official Employee

Re: service appointment

 

Hi hhurly, I can look into this for you and reschedule a tech if needed. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?