Community Forum

seasonal convenience plan

New Poster

seasonal convenience plan

how do I change the date for the seasonal convenience plan?

Expert

Re: seasonal convenience plan

Customers can change their seasonal suspend end date online at https://xfinity.com/seasonal if:

  • Their scheduled end date has not passed
  • The maximum of 270 days has not been exceeded

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: seasonal convenience plan

how do I change the date to turn back on from seasonal plan

Official Employee

Re: seasonal convenience plan

Richardgeorge89 -- Have you tried our website "https://www.comcastseasonal.com/"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: seasonal convenience plan

Hi, you cannot change or manage your seasonal plan from this page.  You can only Enroll for free.  But I am passed that stage.  Where do I go ??

Official Employee

Re: seasonal convenience plan

djolic -- I apologize, I can change the date for you from here if you would like. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!