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request assistance

It is great what you are doing as  as a company. As a customer though of 9 years I have been trying to get help for a week and a half. Spent hours on hold, been disconnected, been told would have a call back that I never get. At this point I can assure this has been the worst customer service I have ever experienced. I still have not gotten this resolved. Am seriously considering looking elsewhere.

 

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Diamond Problem Solver

Re: Comprehensive COVID-19 Response to Help Keep Americans Connected

@jmeh
How about stating what it is you’re trying to get help with, it’ll go a long way in getting you to the right person

I am a Retired Official Comcast Employee
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Official Employee

Re: request assistance


@jmeh wrote:

It is great what you are doing as  as a company. As a customer though of 9 years I have been trying to get help for a week and a half. Spent hours on hold, been disconnected, been told would have a call back that I never get. At this point I can assure this has been the worst customer service I have ever experienced. I still have not gotten this resolved. Am seriously considering looking elsewhere.

 


Apologies for the issue and the experience that we put you through.

 

In reviewing your account, it looks like you were able to speak with an agent today who was able to repackage your services.

 

Apologies again and please let us know if you need additional assistance.

 

Thanks for your patience.   


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!