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renewing promo rate

Regular Visitor

renewing promo rate

been a comcast customer for 10+ years
had a promo rate since 12/16 that just ran out 

did online chat with a rep, who says I should be able to get the promo renewed, but multiple phone reps say no promos available for my account

Fios knocks on my door or sends me a mailing at least once a week and is offering me faster internet at a rate that's almost half my current rate.

Is Comcast interested in keeping a loyal customer?
Can any reps here help?
I tried sending a PM to a few reps, but clicking the name and choosing PM takes me to a page with no way to send a message.


Official Employee

Re: renewing promo rate

Hello @phnyc. We certainly value your business and don't want to see you go. I have received your private message with your personal info, and I have responded. Let's discuss your options privately. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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