I received my new start-up package yesterday as a drop off due ot COVID 19 however the remote was missing from the package. Please let me know when this can be delivered. And I assume I'm not being charged for services I cannot use?
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hi there, imflossie.
I want to help get you the new remote. I can also help you set up a remote on our app so you are able to use your services. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.