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remote missing from package

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New Poster

remote missing from package

Hi! 

 

I received my new start-up package yesterday as a drop off due ot COVID 19 however the remote was missing from the package.  Please let me know when this can be delivered.  And I assume I'm not being charged for services I cannot use?

 

Thanks!

 

 

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Expert

Re: remote missing from package

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: remote missing from package

Hi there, imflossie. 

 

I want to help get you the new remote. I can also help you set up a remote on our app so you are able to use your services. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!