Community Forum

reduce charges with attached death certificate

New Poster

reduce charges with attached death certificate

Where do I sent the death certificate for my husband? He was in a nursing home outside of Atlanta. Infinity/Comcast was my only choice for him. I have spoken to 4 comcast reps. and went to the comcast store in MORROW. GA. No one at the store would talk to me about the account so that I could give them a copy of my husbands death certificate. I finally spoke with a rep., (Heaven); she is trying to correct the account but Xfinity still needs a copy of the death certificate. WHERE do I email the copy? If there is a question regarding the validity of the copy- then please give me a name and address so I can send the copy requesting it be signed for and documented it was received.

Expert

Re: reduce charges with attached death certificate

Hi @kwhalet1 So sorry to hear about your loss. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: reduce charges with attached death certificate

I'm sorry about your loss, kwhalet1. Please send me your full name, address, and a phone or account number. I will also need details of your issue so I can properly address your request. 

 

Click on my name ComcastElla, then click Private Message Me