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reaching a person who can actually help

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New Poster

reaching a person who can actually help

I have spent hours on the phone trying to reach someone who can put my account on seasonal service.  Although the agents I finally speak with (after following endless prompts) are very nice, the changes are not made and we are billed for service we did not want.   Please improve your customer service - as of right now I have been on hold for 39 minutes.  This is my third attempt today to try to speak with anyone at Comcast.

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New Poster

Re: reaching a person who can actually help

I have had th same problem with "Customer Service" many times.  If I am lucky enought to actually get a human to talk to they are polite but always try to get me to upgrade to a higher service level.  And that doesn't account for the number of times in the discussion that I had to give my account number to get anywhere,.  In short - Their "Customer Service" is non-existant!!!!!!

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Official Employee

Re: reaching a person who can actually help

Greetings, @dowslanding! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you were running into when you were trying to get your account on seasonal hold. For your convenience, you can always set up the seasonal hold or make changes with it using the following link: https://comca.st/38wuQeo. If you still find yourself needing help, feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

 


I am an Official Comcast Employee.
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