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"We received your cancellation request" but i didnt make one

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"We received your cancellation request" but i didnt make one

i attempted to schedule a service address change for next week but the website was being buggy and wouldnt go through with it. then i got an email saying that due to my cancellation request, my internet is getting shut off tomorrow. how do i stop this from happening?

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Official Employee

Re: "We received your cancellation request" but i didnt make one

Hi @cat56789

 

Thank you for using the Xfinity Forums to bring this to our attention. I wanted to reach out to see if you've been able to get this resolved? If not, I'd be happy to investigate and get your install scheduled. If you do still need help, please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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