Community Forum

"The address you entered could not be recognized."

Regular Visitor

"The address you entered could not be recognized."

"The address you entered could not be recognized."

 

I'm trying to get Internet service. When I enter my address in https://www.xfinity.com/learn/internet-service I get an error message: "The address you entered could not be recognized."

 

How do I get my address added to the database? Xfinity supposedly services our area.

 

Thank you. 

Official Employee

Re: "The address you entered could not be recognized."

Hi @mspiegel60

 

I can help by confirming whether or not we can provide services to your address. I'll need to get a few more pieces of information. Can you send me a private message? To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify the following information: 

 

  • Your first and last name
  • The full street address including unit number city state and zip code where you would like to have service provided. 
  • Your best contact number