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question about May 18th Comcast home visit

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question about May 18th Comcast home visit

Over the weekend I called and spoke to two Comcast agents about a switch to the Super Triple package that I ultimately agreed to to save some money. The first agent told me that I would have to change the master DVR when this happened.  My family paniced because they thought all their saved items on the DVR would be lost.  I called back and the second agent said that the modem was what would be replaced.  Since I had been with Comcast since 1997, he would not charge the usual $40 for a service fee when thee technichian visits my home on May 18. My question is what part of this is true?

Official Employee

Re: question about May 18th Comcast home visit

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.