what does it take to help comcast remember things.
I purchased a modem Aug 2015. I do not rent a modem from comcast.
Over the years this is the third time comcast has billed me for modem rental.
I have contacted comcast ;more than three times over the years trying to resolve this issue.
I have invited them to send a represenative to my house to once again inspect the modem and verify that it is not a rental.
This last time they said they would contact me last week.
If you know the secret will you please share it.
Hi marv792, I can review the modem on your account and help correct accordingly. Could you please send me a private message with your account information (name on account, address and account number). Along with your Modem information (make, model and MAC).