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paperless and autopay discounts

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New Poster

paperless and autopay discounts

I have a Comcast account in Florida and an account in Pennsylvania.  I recently changed Florida to Autopay and Paperless and I got a $10 per month discount.  Last month I changed my Pennsylvania accout also, but did not get the discount.  The answer from the agent was that Florida Comcast and Pennsylvania Comcast do things differently.  Are there franchises?  I think not.

I have just now changed my PA account back to paper and will pay monthly manually. How rediculous is Comcast.

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Expert

Re: paperless and autopay discounts


@frankschudde wrote:

I have a Comcast account in Florida and an account in Pennsylvania.  I recently changed Florida to Autopay and Paperless and I got a $10 per month discount.  Last month I changed my Pennsylvania accout also, but did not get the discount.  The answer from the agent was that Florida Comcast and Pennsylvania Comcast do things differently.  Are there franchises?  I think not.

I have just now changed my PA account back to paper and will pay monthly manually. How rediculous is Comcast.


Usually when you sign up for autopay and ecobill it takes 3 months or 45 days before it kicks in.  That's probably what you encountered in your PA experience.


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Official Employee

Re: paperless and autopay discounts

Hi @frankschudde,

 

The organization isn't franchised that way, there are however three divisions (Northeast division - the PA residence, Central division - your FL residence, and West division), meaning they have different business rules. Like @Again mentioned, it will take a bit of time for the PA residence digital discount to kick in (give it the 30-45 days). I hope that clears up the confusion, thanks for your business!

 


@frankschudde wrote:

I have a Comcast account in Florida and an account in Pennsylvania.  I recently changed Florida to Autopay and Paperless and I got a $10 per month discount.  Last month I changed my Pennsylvania accout also, but did not get the discount.  The answer from the agent was that Florida Comcast and Pennsylvania Comcast do things differently.  Are there franchises?  I think not.

I have just now changed my PA account back to paper and will pay monthly manually. How rediculous is Comcast.


 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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