Community Forum

online upgrade

New Poster

online upgrade

When I click shop/upgrade I get a message saying I need help and have to call for assistance. I do not have time to sit on the phone for hours. I would like to know my options for adding tv channels to my lineup. I'm beginning to think xfinity was a mistake.

Bronze Problem Solver

Re: online upgrade

Admin1

Re: online upgrade

Hi ajc55 -- I can help getting you upgrade options. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review all available upgrade options for you. 

 

Click my name (ComcastZach) and click Private Message Me. 

New Poster

Re: online upgrade

I'm about to cancel my service if I can't explore options online. This is absurd.

Expert

Re: online upgrade


@ajc55 wrote:

I'm about to cancel my service if I can't explore options online. This is absurd.


Did you send the information ComcastZach requested back in March?



I am not a Comcast employee.
I am a fellow customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!