When I click shop/upgrade I get a message saying I need help and have to call for assistance. I do not have time to sit on the phone for hours. I would like to know my options for adding tv channels to my lineup. I'm beginning to think xfinity was a mistake.
It's not working as planned, but it's a known issue: http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...
Hi ajc55 -- I can help getting you upgrade options. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review all available upgrade options for you.
Click my name (ComcastZach) and click Private Message Me.
I'm about to cancel my service if I can't explore options online. This is absurd.
Did you send the information ComcastZach requested back in March?