Community Forum

online cancelation

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Frequent Visitor

online cancelation

I was told by Nseem {online chat } that he couldnt cancel my account that I would have to call cs, but their websie here  states that you can. I dont want to call because I use a pay by the minute  service. What gives?

Looking to Cancel your Xfinity Account?

We hate to see you go, but if you have to cancel, we’ll help make it easy. You can cancel all of your Xfinity services in several ways.

  • Contact us so we can guide you through the process.
  • Chat with us online.
  • Visit your local Xfinity Store.
  • Complete a simple cancellation form.
    Mail a cancellation request, including your first and last name, service address, account number and phone number to:
    Comcast Cable
    ATTN: Service Change Requests
    1701 JFK Blvd.
    Philadelphia, PA 19103
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Gold Problem Solver

Re: online cancelation

That's from https://www.xfinity.com/support/articles/cancel-my-xfinity-services. The last sentence reads:

 


Note: If you mail or email your cancellation request, we’ll give you a call within two business days to confirm the request.