While not one to use the most of my service, I am a bit confused that for the last year and 3 months, I have never had a bill that stayed the same. Of course the bill I talk about goes higher and never lower. I saw bundle deals of the same service I am getting with a one year agreement and eco billing and since I am not under contract, I assumed and I know I shouldn't have, that I would be eligible for that drop in monthly payment for the same service for at least a year, as it says. So I choose yes for the change or upgrade to service and of course I got a big red message that I should call comcast. Nothing seems to be easy. I am bound by this company in a way. Getting use to my own sattlelite wasn't so bad. Got all the tv I needed and didn't cost me a thing. So I am trying to understand since I started with comcast at a price that was good according to the means in which I live only to see it rise now to the point that I no longer can afford for the same service. Why wasn't I able to get to choose a special bundle that would keep me with service at a rate I could continue to afford, that stated it was good until Feb, 21,2018. Just wondering, since most of us have been down this road. Thanks.
Hello wright9450. Sorry changing your service online did not go through. If you are unhappy with your billing rates, I can assist with a review of your account to see if there are any offers available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you.