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new order

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new order

Order Status - New Customer

How can I check a new customer online order status without an account #. xfinity chat will not open without an account #. 

I do have a confirmed order # if that will help. 


Re: new order

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: new order


Hi mysticlycharmed, I can check the status of your order for you. Please send me a private message with your full name, street address, and order number by clicking on my name (ComcastAmir) and then "private message me" and we can get started.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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