Community Forum

new modem

Regular Visitor

new modem

I received an e-mail explaining I was due a new modem for internet speed. I keep trying to order (per instructions) and it just seems to take forever, then nothing. Anybody else having this problem?  Maybe I am not giving it enough time?

Expert

Re: new modem

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: new modem

Hi Ridge515, I can assist sending you a replacement modem or reviewing any orders that might have been sent. To get started, can you please send me a private message with your account information (name on account, address and account number).

 

Thank you