Welcome to the Xfinity Forum, @daschapiro! Sorry, you haven't been able to speak with anyone to get help with lowering your monthly rate. Since the pandemic, most of our workers transitioning to work from home positions, and an increase in volume, things have been pretty crazy around here. So, we appreciate your patience!
In the future, if it's easier, feel free to reach out to us here on the Xfinity Help & Support Forum, Reddit, like us on Facebook, or Follow us @ComcastCares on Twitter! We have an awesome team of Corporate Digital Care agents, on standby and ready if and when you need us.
Now, let's see what we can do. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click send a message.