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my account > modem device id is corrupt.

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my account > modem device id is corrupt.

my account > modem device id is corrupt...it has my previous modem MOTO JRSB6121 ..instead motorola MB7420...it started this week thrusday afternoon lost both connection tv/internet, for 10/15 minutes later tv came on steady, except the modem lamps was intermittent "lamps was blinking" for couple hrs then steady on, until next day, late afternoon...tv was ok except the modem lamps was intermittent "blinking" for couple hrs, till i shutdown for the night...Saturday morning turn modem on and all lamp was on, i try to go online with ie 11 browser and it display this error "this page cannot be displayed"...i switch over to wireless and went to my account and previous modem MOTO JRSB6121 is listed...i'm running windows 10 pro 64 with ie 11...any ideas Thanks