A description of the problem:
Longtime customer (15 years) and am moving to a new location 14 miles away. I called in and rep said they needed to have a truck roll out. They charged me $59.99 and said since I was a longtime customer that I needed to contact customer service and they would credit the $59.99 fee. I subsequently chatted with customer service for over 45 minutes (I saved the chat) and they provided a $25 credit, not the full $60. As a longtime customer, please credit me the full $59.99 as I would continue all services once I move. I never have trucks rolled out and go to the Comcast office when I need to switch out a DVR etc. Please help keep a moving customer happy here and honor the full credit the rep assured me.
Turns out I was eligble for new customer deals which removed the install fee. Also got a slightly better double play than I currently have. Just have to watch the bills now to make sure it is billed as advertised. Best part is I won't have to contact them again (hopefully) for 2 years now.
Hi, KJK1 - I can take a look at your account and see what we can do with the install charge. Please send me a private message and include your full name, the account holder's name, both addresses, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.