Community Forum

modem

New Poster

modem

Xfinity sent me a modem update letter.  When I went through the process to order the new modem, the serial number of my current equipment did not match what Xfinity has recorded.  Since I am required to send the old equipment back, I want to ensure that I receive proper credit.  What should I do?

Expert

Re: modem

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: modem

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.