Community Forum

missing channels

New Poster

missing channels

This morning I called Comcast since I was having issues viewing some channels. After setting up a service call, the employee said she could get me a better deal. I asked two times if I would be getting the same stations as before and she said yes. However, now I find out that I can no longer get UPTV, WETV, ID, or WGN. I tried to call and cancel my order and I was told I could not cancel my new package and that there was no way to get these stations back.  If I had known this I would not have made the change.

 

Is this correct? Can anything be done?

 

Highlighted
Official Employee

Re: missing channels

Hi, Cal10! Thank you for posting! New packages in the North East division (Standard, Signature, Select, Super) don't have six channels that used to be available in old packages:

 

1. TRUtv
2. WEtv
3. Investigation Discovery
4. Oxygen
5. UP
6. WGN
 

We are working to get those channels back. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!