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made plan changes - still charged for the old one

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made plan changes - still charged for the old one

How long does it take for a change of plans to register in your servers?
I made the change 2+ weeks ago (downgrade) and am still being billed the higher price.

 

And how do I get to talk to a human being??

 

 

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Official Employee

Re: made plan changes - still charged for the old one

Hi there, someone234. Thank you for posting here within the community. When you make changes to your service (and depending where you are at within your billing cycle) you will not see the changes reflect until the following statement comes out. I can help answer any additional/more specific billing questions you have, just let me know what they are. We are here to help. Thanks!


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