A storm caused a branch to bring down my cable line. There's no loss of service, but it's laying on my yard, strewn across the street, and dangling from the pole across the street, and blocking my neighbor's driveway. I've used the support chat and had an agent call me, but they won't seem to want to come sooner than 6/21.
Hello vanomania. Thanks for joining the Xfinity Forums and for creating your first post! We are glad you're here.
I can check to see if there is a way we can get out there sooner than 6/21 to get this line repaired. Please reach out to me via private message and include your full name, service address, and account number so I can assist you.