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line down

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line down

A storm caused a branch to bring down my cable line. There's no loss of service,  but it's laying on my yard,  strewn across the street, and dangling from the pole across the street, and blocking my neighbor's driveway. I've used the support chat and had an agent call me, but they won't seem to want to come sooner than 6/21.  

Expert

Re: line down

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: line down

Hello vanomania. Thanks for joining the Xfinity Forums and for creating your first post! We are glad you're here.
 

 

I can check to see if there is a way we can get out there sooner than 6/21 to get this line repaired. Please reach out to me via private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!