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late fee

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late fee

I was charged $70 for a service call which was as a result of the equipment, I was told if it was the equipment there would not be charged. I called twice the first person said they took it off, they didn't I called again and had gotten an additional $10 late fee again I was told it was taken care of and the last fee. Well the late fee is still there. How do I get it and any tax taken off ? Calling gets you know where

Official Employee

Re: late fee

Hello, @JudithODonnell.


I would love to help you out and see what I can do for you. I know it has been a bit of time since you made this post, I still wanted to touch base.  Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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