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large underground cables exposed

Regular Visitor

large underground cables exposed

The cable pedestal next door lost its cover last year and is still not repaired and an underground cable is exposed in my yard. Apparently service is not yet interrupted but these things should be repaired before large outages occur.

Expert

Re: large underground cables exposed

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: large underground cables exposed

 

jacker1, thanks for reaching out. I'll get someone out to take look at the pedestal and construction to bury those lines. Please send me a private message with your full name and your account related phone number for help. 

 

KenF

Regular Visitor

Re: large underground cables exposed

HeyKen- This situation has existed since last summer. I notified the local office and flagged down service trucks but nothing has been done. The problem with the exposed cable has gotten worse during construction along Stonewall Drive this fall.

The pedestal and cable are beside my office, <forums violation>

Thanks

Jim Acker

Official Employee

Re: large underground cables exposed

I'll take a look Jim. Can you send me this info via private message. I want to make sure your info is protected. Just click my name and then click private message me. 

 

KenF

Admin1

Re: large underground cables exposed

jacker1 -- I spoke with local tech ops about this. They have informed me that this is now completed. Can you confirm this has been taken care of?

Regular Visitor

Re: large underground cables exposed

on Friday, they did cover the pedestal connections but could not resolve a fix for the exposed cable. I have not been to the site to see if anything was done on Saturday.

Jim

Official Employee

Re: large underground cables exposed

Thanks for the update. Please let me know once you're able to confirm if this was taken care of on Saturday and we can take it from there. -JoeK

Regular Visitor

Re: large underground cables exposed

As of today (Sunday) the cable remains exposed. We have a forecast for snow later this week and I will try to keep the snow plow away from the cable. We have been lucky this winter and plowing has not been required.

Jim Acker

Admin1

Re: large underground cables exposed

jacker1 -- The tech team that came out to repair the pedestal could only do the repair. We have a separate contractor team who handles cable bury jobs. This has been referred to them to complete. Underground locates will need to be done first and then they'll be able to come out to bury the line. This may be delayed if snow is in the forecast. 

Admin1

Re: large underground cables exposed

jacker1 -- Our cable bury team went out to your location to bury this line. They found that the line does not belong to us though. We'll be unable to bury the line as it is not ours.