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it keeps telling me im not the primary user

New Poster

it keeps telling me im not the primary user

Im the only user and have been for years ,Im restricted from making changes on line it keeps telling me im not the primary user and i tried to change it by following the directions .No Luck.Ipp on my Tablet I cant because im restricted.Any suggestions? I also tried the chst line and it keeps telling me oops theres a problem. 

Official Employee

Re: it keeps telling me im not the primary user


wrote:

Im the only user and have been for years ,Im restricted from making changes on line it keeps telling me im not the primary user and i tried to change it by following the directions .No Luck.Ipp on my Tablet I cant because im restricted.Any suggestions? I also tried the chst line and it keeps telling me oops theres a problem. 


The username that you're logging into the forums with is associated with an old account. The new account is something totally different. Escalated to a colleague so you can provide proper private details

Official Employee

Re: it keeps telling me im not the primary user

 

Hello willie92, I can assist you with getting the correct access to your account and services. Can you please send me a private message with your full name, street address, username and account number by clicking on my name (ComcastAmir) and then "private message me"?