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internet service has been out for over 30hrs @ 98516..

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internet service has been out for over 30hrs @ 98516..

did i miss an earthquake or something!?

 

let's be real, ain't no one working on this.. multiple support calls and chats all with the same scripted response - "service will be restored in a few hrs, let me have your phone # so we can give you updates.."

 

zero updates, no one has a clue if its planned unplanned yadda yadda. this is getting old.. why not just be honest and state what's really going on here? 

Official Employee

Re: internet service has been out for over 30hrs @ 98516..

Hi ohsnap74, would like to look into this issue for you. Please send me a private message with your full name to begin.

 

Thank you 


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Official Employee

Re: internet service has been out for over 30hrs @ 98516..

Hi ohsnap74, I havne't heard from you but please reach back out if you still need assistance.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!