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infinity TV is not working. No way exists to speak to a service tech directly.

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infinity TV is not working. No way exists to speak to a service tech directly.

This may be the worst customer I've ever tried to work with.  The phone system states there is an outage in your area and a tech is working to repair it.  No way to talk to a service tech directly.  No  schedule for the completion of the repair.  No indication of the issue or the area.  I just retutned to Comcast and am rethinking that decision.  Centrylink tech support is much better