Community Forum

impossible to get my comcast line repaired

Highlighted
New Poster

impossible to get my comcast line repaired

Im in an endless dead end loop with comcast trying to even to talk to a service agent. Its been 10 days waiting for a call from comcast to schedule a service call for an outage. Now when I call I just get a recording that they are aware of the problem without an option of talking to an agent. I dont believe I will ever get a call to schedule the repair nor will they ever come to repair the damaged line. 

Out of desperation I am posting here hoping someone from Camcast might read this. 

 

Does any one know a way to get service help from Comcast besides the phone number  the 800-266-2278 number?

 

 

Highlighted
Expert

Re: impossible to get my comcast line repaired

@bodegabay 

Your issue has been escalated to the Comcast Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: impossible to get my comcast line repaired

Greetings, @bodegabay! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having with your services. I certainly understand the importance of making sure your services are up and running. I would like to have a look into the account and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!