I've gotten the runaround as well. It is added to my bill but no other information can be provided to me. Nor have I received the iPad. I've called. Chatted. Nothing seems to work.
I ordered mine on July 16th and my status page is parked order received. I talked to an Xfinity rep yesterday who transferred me over to Xfinity Mobile. They're the ones who are handling the promo. The iPads are on back order. The initial 5-10 day period is looking like 10-15 and possibly 30 days. She said that if I didn't see anything by 30 days to call back and decide if I want to keep the order active or cancel. If I do keep it active they'll start crediting me the monthly.
Can an xfinity person help with a response to this for me? I see that other similar posts for this same topic got xfinity person jumped on to help.
Hello all, I am more than happy to assist you with finding out the status of your order. For further assistance, please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".