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iPad offer

New Poster

iPad offer

Hello I added the iPad deal on 6/19/2018 and I spoke to a rep yesterday just to make sure it went through. She told me to call Xfinity Mobile but they said it’s handled by Customer service. I know the iPad hasn’t shipped yet but I just wanted to make sure that it was added and being worked on, thanks.
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Expert

Re: iPad offer

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: iPad offer

Hi, Chelle770 - I can check the status of your order. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: iPad offer

Thanks for your reply but after I posted the question the FedEx tracking info was sent to me! So all is well, I should be getting it today! Thank you!
Official Employee

Re: iPad offer

Happy you received it. If we can help in the future, feel free to reach out. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!