I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, Chelle770 - I can check the status of your order. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.
Happy you received it. If we can help in the future, feel free to reach out.