Hello Tang92. Welcome to the Xfinity Forums and thank you for creating your first post. All of our offers are limited by terms and conditions. Are you able to provide proof of the offer showing an iPad would be included? I can assist with researching the details of the offer you have or may have seen. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.