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iNTERNET DOWN AGAIN

Regular Visitor

iNTERNET DOWN AGAIN

since I LEGALLY only have two friggin choices, comcast/xfinity and one other. Also since my home phone is through infinity I CAN'T EVEN CALL THEM WHEN IT'S DOWN. Also if I threaten to disconnect my phone they tell my bill will actually GO UP!!

 A friggin small car payment every month to XFINITY. Add that to the fact that while my wife was in the hospital the internet phones went down 4 times! Twice while I was trying to reach her doctor. Well I'm DONE!!! I'm changing to my OTHER choice because slow internet beats the crud out of no internet every time.

 Either tell me I can get rid of the "TRIPLE PLAY" AND KEEP A LOW BILL or I'm out of here.

Expert

Re: iNTERNET DOWN AGAIN

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: iNTERNET DOWN AGAIN

 

Hello macaxeman, I can assist you with clearing up your internet issues and we can look into better rates for your services. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!