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i need to speak to management

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i need to speak to management

i have had the same issue since the start of my service (total of 3 months) have had 4 tech and 2 maintance tech out and nothing is resolved.... the last maintance tech pulled up and never got out of the truck and texted me the work had been completed.... i was to get a call within 24 HR in referance to the ER1 and that has not happened..... i have RTM numbers and ER1 number.... how do i actually get to speak to someone that will get this resolved