i receive a new modem and equipment to switch for the old ones. I can't do it should i send it back????
I don't want to get charged and I don't know what to do.
If you have gotten a new modem it is more than likely you have gotten it because the older modem cannot support the newer speeds.
Any UPS store can help with sending back equipment to Xfinity. If you decide to send the equipment back.
Be advised if you do not upgrade your modem you will not get the speeds you are paying for.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi lovelyladyofgod. If you need assistance getting your new modem activated, I can help. If needed, send me a private message and include your full name and account primary phone number so I can access your equipment.