~ 10 days ago xfinity/contractor ran a new line from node in my front yard to nieghbors vault. Contractors then replaced my 1.5 feet high X ~5 inch diameter node cover with a huge 32 inch tall X 11 inch diameter node cover. The cover is unsightly, and unstable, as it sways several degrees with just finger pressure. I have chatted and called Xfinity, and two (2) tickets were generated, (ER048405087, and CR829971160) with a promise to call me within 24-48 hours on both. First ticket was never called back on, leading to creation of 2nd ticket. I recieved a voice mail I assume was from Xfinity, but it is heavily accented, and non-understandable. I would love to have Xfinity install an underground vault, less optimum would be the return of smaller node cover. I could then cover the smaller node again with my fake rock . As a minimum, the perilous node install needs to be fixed. Suggestions? Thanks..Larry
Hello, uglybox, thanks for reaching out on the forums.
I would be happy to review this further and see what we can do about getting a vault installed. Please send me a PM with your first and last name to get started. Also, if you have any pictures, please feel free to include those in your PM as well.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”