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how do I stop unwanted xfinity emails?

New Poster

how do I stop unwanted xfinity emails?

Ever since I started service with xfinity, I have been bombarded by your emails. I have hit unsubscribe on every one that I can, but I still get them. Is there a setting I have to change? I already have your service, is an email every day necessary? Do I have to cancel service to get them to stop?

Expert

Re: how do I stop unwanted xfinity emails?

You can opt out of Comcast solicitations here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx and you can opt out of Comcast email solicitations here: https://pc2.mypreferences.com/Comcast/OptDown/opt-down


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Regular Visitor

Re: how do I stop unwanted xfinity emails?

After upgrading to X1 I have now started getting email that is clearly not necessary but has no link to unsubscribe. For example, an email with the subject, "Watch what you want, wherever you are, with the Xfinity Stream app". It contains information such as "Turn any device into a TV screen". At the bottom, where you would normally find an unsubscribe link, it says, "THIS IS A SERVICE-RELATED EMAIL Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits." I highly doubt that this is at the level necessity where it is not required to have an unsubscribe link (by law?). At any rate, I'm going to start marking them as spam, and hopefully others do the same until it is fixed. Maybe they'll start putting in the unsubscribe link that should be there if these promotional emails start going directly into spam folders. Hopefully this doesn't mean that I'll be missing email that is actually service related, but considering how few of those I get, I'm willing to take the chance.

New Poster

Re: how do I stop unwanted xfinity emails?

9 months later and it doesn't work in Edge, IE or Firefox. Disgraceful.
New Poster

Re: how do I stop unwanted xfinity emails?

Over a year later and the unsubscribe page is still broken, I can't stop xfinity marketing emails. This is not just rude and anti-user, it is illegal, and I have reported it to the FTC

Official Employee

Re: how do I stop unwanted xfinity emails?

Over a year later and the unsubscribe page is still broken, I can't stop xfinity marketing emails. This is not just rude and anti-user, it is illegal, and I have reported it to the FTC

trevortds, thanks for letting us know about your issues with the marketing emails. I know how frustrating it is to get a ton of unwanted emails and the inconvenience of sorting through all of them to get to the emails that are very important to you. Please send me a private message with your full name so I can add your name to our "do not market" list. 

 

Ken


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