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how do I report a low overhead line?

Regular Visitor

how do I report a low overhead line?

The wire from the pole to the house has loosened and is lowering with each rainfall. It is now sitting on top of my garage. How do I report? I have tried to use the customer service chat bot - but it just goes around in circles

Official Employee

Re: how do I report a low overhead line?

Hello @mijoben, thanks for reaching out to our Digital Care Team through our Forums page. I apologize about your experience thus far with trying to get this hanging line raised. I would be delighted to assist with getting someone out to take care of this. In order to do so, can you please send me a private message including your first and last name? 


To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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