Hello @mijoben, thanks for reaching out to our Digital Care Team through our Forums page. I apologize about your experience thus far with trying to get this hanging line raised. I would be delighted to assist with getting someone out to take care of this. In order to do so, can you please send me a private message including your first and last name?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".