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how can i get my address unblocked

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New Poster

how can i get my address unblocked

I have called 3 times today and everytime i get a ticket number the agent tells my i should be getting an email inviting me to a portal (which i never receive).  Does anyone know where i can send the proof of residency documents?

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Expert

Re: how can i get my address unblocked

@Braveheart904 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

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Official Employee

Re: how can i get my address unblocked

Greetings, @Braveheart904! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you have not had a follow-up in regards to where to send the proof of residency. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!