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hacking

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hacking

In December I happened to notice that there were 4 additional names attached to my account as authorized users. I NEVER HEARD OF ANY OF THESE NAMES BEFORE?!!!!

Imagine my shock! What does COMCAST security do about this?  Where do I obtain help?   This is disgraceful!

Expert

Re: hacking

Hi @ubegley

Comcast will take this very seriously. 

 

I've asked a corporate employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: hacking

Hello ubegley, thanks for reaching out and I can absolutely assist you with this Authorized Users concern! Can you please send me a Private Message including the full name as it appears on the account and your full name if different? 

 

To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: hacking

@ubegley, I'm happy you were able to get this corrected on your end! Please be sure to reach out for any future issues or concerns. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!